Terms and Conditions

By entering this site you agree to abide by the Terms and Conditions thereof.  The placement of an order online indicates the acceptance of these Terms and Conditions.

Making a Purchase

By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods.  We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.

All online orders are confirmed by email.  We will contact you by email or telephone regarding any delivery delays or payment issues.

Orders are valid for the time period stated, and unless specified, for single use only.  Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.

Availability

We do try to keep the website up to date so that items on the website are in stock.  Sometimes items sell out quickly, when this happens we try our best to offer alternatives.  Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated.  Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay. 

Payment

You can pay for your order using the following:-

Visa, Mastercard, American Express and PayPal.  All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number.  These must match the exact details registered with the card user.  We will not debit your card until your items are ready for despatch.  Please note for all orders placed with PayPal payment is debited directly at the time of order, before your items are shipped.  In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Content

Although Ultimate Physique Clothing will do their best to ensure the accuracy of all the information within the website, we shall not be liable for damages of any kind resulting from the use of this site.

 Pricing

If a product is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order whether or not said order has been confirmed.  In such a case we will make you aware of this and a full refund will be given.  If required, (errors and omissions accepted) all prices are shown in pounds sterling and are inclusive of  VAT.

 Delivery

 Delivery options Price Est. Shipping Time Sent by
Standard UK (orders over £50)  Free Normally 2-3 days.
Please allow up to 10 days for your order
Royal Mail
Standard UK (orders under £50)  £3.80 Normally 2-3 days.
Please allow up to 10 days for your order
Royal Mail

 

Payment Security

UltimatePhysiqueClothing.co.uk takes your security and privacy very seriously, and do everything we can to ensure our transaction process is safe and your personal information is secure.

As online shoppers ourselves, we understand that if you don’t feel confident using your card with us online, you won’t shop again with us in the future. This is why we are making every effort to invest in and deliver to you the very best secure payments technology we can find.

Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway, processing payments for thousands of online businesses, including ours. Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure.

Returns/Exchanges/Refunds

We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund. We are happy to offer a refund on any full price items returned to us in perfect condition, within 14 days of receipt of order, with proof of purchase.

Sale items may be refunded within 14 days of receipt of order, if they are sent back in perfect condition with proof of purchase. Please contact us straight away should your item be faulty you will be sent a returns form and we can make arrangements for you to return the item for a replacement. Please note that Ultimate Physique Clothing can only refund postage costs where the return is a result of an error on our behalf or the product is faulty.    

 Privacy Policy

The privacy policy sets out how Ultimate Physique Clothing uses and protects any information that you give Ultimate Physique Clothing when you use this website.

Ultimate Physique Clothing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ultimate Physique Clothing may change this policy from time to time by updating this page. You should check this page from time to time to make sure you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
  • From time to time, we may also use this information to contact you for market research purposes. We may contact you by email, phone or mail.  We may use the information to customise the website according to your interests. 

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.  If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.  We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.  In the event that you order an item and the price published on www.ultimatephysiqueclothing.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled.

Third party information

We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for ultimate physique clothing products are those stated on the ultimate physique clothing material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of the same. Visiting the linked sites is at your own risk.

Contact Us                                                                        

Mobile: 0772 020 6425                         Email:    alan@ultimatephysique.co.uk